Frequently Asked Questions

This page provides Onboarding users quick access to common questions. Click a question to display the answer:

  1. How do I set or change my user information, such as my password? 

  2. How do I create an onboarding engagement for a new hire? 

  3. What determines if a task is part of an Onboarding engagement? 

  4. How does the application assign tasks? 

  5. How do I approve a task? 

  6. What determines the start and due dates of a task? 

  7. Why is the status of a dependent (child) task not updated to In Progress when the parent task is complete? 

  8. Why is an attachment not an active hyperlink?

  9. Why was an engagement not created when the candidate was moved into the Recruiting Portal workflow folder with Onboarding triggers? 

  10. Do alternate onboarding managers from the requisition appear on the engagement?

Additional information

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