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PeopleFluent Service Support provides three methods for requesting assistance or reporting issues. Your System Administrator may use any of these 3 methods to contact PeopleFluent Support to log an issue. If you are not the System Administrator, please escalate the issue or question that you have to your company's designated PeopleFluent System Administrator.
Warning: If you have been provided with a company specific help number, locate and dial that phone number only. The numbers listed below are ONLY for use by your PeopleFluent Administrator.
In all cases, Severity 1 issues should be reported by telephone at the numbers listed below. If a Severity 1 issue is reported outside normal business hours, our telephone system will tell you how to label your call as a Severity 1 issue. You will receive a call back within 60 minutes.
By telephone:
8:30AM - 8:00PM ET for locations in the US and Canada
7:00AM - 6:00PM GMT in the UK and international locations
US and Canada: +1 800.841.2365 or +1 919.645.2899
International locations: +44 207.832.3444
Customer Community at https://customers.peoplefluent.com/
Email at rms.support@peoplefluent.com
Please be aware that Customer Community requests are processed before email requests.
When calling the support desk, please have the following information available:
Problem description
Steps to reproduce, with expected and actual results
User operating system
Browser type and version
Email systems
Number of users effected
Current incident number (if this is a call-back) or the PeopleFluent product and version for which you are contacting support
Organization ID, if applicable
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